Return Policy – Carlos Headphone

At Carlos Headphone, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our return policy allows you to return eligible items under the following conditions:

Eligibility for Returns

Time Frame: You may return items within 30 days of receiving your order.
Condition: Products must be unused, in their original packaging, and in the same condition as you received them. All accessories, manuals, and any promotional items must also be included.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at [email protected] with your order number and the reason for the return.
Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and further instructions on how to proceed.

Return Shipping

You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they are returned safely.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank’s policies.

Exclusions

The following items are not eligible for return:

Products that have been opened or used.
Gift cards or downloadable products.
Items purchased on clearance or final sale.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, including offering a replacement or full refund.