At Carlos Headphone, we are committed to providing high-quality products that meet your audio needs. To ensure your satisfaction and peace of mind, we offer a warranty on our headphones. Please review the details of our Warranty Policy below.
Warranty Coverage
- Duration: Our warranty covers products for a period of one year from the date of purchase. This warranty applies to all headphones purchased directly from Carlos Headphone.
- Scope: The warranty covers defects in materials and workmanship under normal use. If your product fails due to a manufacturing defect, we will repair or replace it at no additional cost.
Exclusions
The following are not covered under our warranty:
- Damage caused by misuse, abuse, or accidents.
- Normal wear and tear, including scratches and cosmetic damage.
- Products that have been modified or repaired by unauthorized parties.
- Any damage resulting from exposure to moisture, extreme temperatures, or other environmental conditions.
How to Claim Warranty
To initiate a warranty claim, please follow these steps:
- Contact Us: Email our customer service team at [email protected] with your order number and a description of the issue.
- Return Instructions: If your claim is approved, we will provide you with instructions on how to return the product for inspection.
- Review Process: Once we receive your returned item, we will evaluate the issue. If the defect is covered under warranty, we will repair or replace your product.
Limitations
Carlos Headphone’s liability under this warranty is limited to the repair or replacement of the product. We are not liable for any incidental or consequential damages arising from the use of our products.
Changes to Policy
Carlos Headphone reserves the right to modify this Warranty Policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Carlos Headphone! If you have any questions regarding our Warranty Policy, please feel free to reach out to our customer service team.